Last Updated: July 18, 2026
Welcome to the Keuriigshop FAQ section. Below are answers to some of the questions we hear most often. If you don’t see what you’re looking for, just contact us directly.
Q: Do you offer free shipping?
A: Yes, all orders shipped to addresses within the United States qualify for free standard shipping. Delivery typically takes between 3 and 5 business days once your package has been processed and handed off to the carrier.
Q: How long does it take for my order to ship out?
A: Most orders are processed within 1 to 2 business days. You’ll get an email with tracking information the moment a label is created.
Q: What is your return policy?
A: You can return an item within 30 calendar days of delivery as long as it’s unused and in the original packaging. Quality issues are covered too. We provide a prepaid return label and never charge a restocking fee.
Q: When will I get my refund?
A: After we receive your return, we process the refund within 1 to 2 business days. From there, it may take another 7 to 10 business days for your bank or card issuer to post the credit to your account.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All transactions are processed in United States dollars.
Q: How can I reach customer support?
A: You can email info@keuriigshop.it.com or call +1 303-704-1606 Monday through Friday, 9:00 AM to 6:00 PM Mountain Time. There’s also a contact form on our Contact Us page.
Q: Do you ship to Alaska or Hawaii?
A: Not at this time. We currently fulfill orders only to the contiguous United States. We’ll update our Shipping Policy if our delivery area expands.
Q: My tracking hasn’t moved. What should I do?
A: Sometimes carrier scans lag, especially during peak times. If your tracking information hasn’t updated for more than two business days, reach out to us and we’ll investigate.